FAQs


WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEMS?

T-shirts and apparel items should be received within 1-2 weeks of your order date. This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in the United States, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be  sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any other questions, please email support at support@theshoptopia.com and we will do our best to help you out.

WHERE CAN I TRACK MY ORDERS?

Click the Track link in the main menu.

RETURNS

If you wish to get a exchange or refund please contact support. 

*Customer will have to cover their own shipping cost. 

**For damaged goods, please contact support with a picture of the damage to get a replacement.